Frequently Asked Questions
The packages you have just isn’t the right one
If you can’t find the right package for you, feel free to contact us and we will create a specialised package just for your wedding! We can be flexible towards your needs.
Can I get DVDs or Blu-rays for my parents and/or other family members?
We recommend you get USBs as they contain higher quality photos and videos and they are a lot more convenient than traditional DVDs and Blu-rays. You can also copy them to your personal hard drives. If you still would like to have DVDs or Blu-rays, you can still get them but you will get charged extra for them. Contact us for pricing.
What if I don’t want my highlight or photos posted online?
If for any reason, you do not want your highlight or photos posted on any social media platform, e.g. Facebook, YouTube, and advertisements, you have the option to OPT OUT and we will not use any of your videos and photos as we value your privacy.
Can we have a copy of the raw photos and videos?
There is no extra charge to get a copy of the raw photos and videos. Please make sure to let us know and provide us a 1 TB hard drive to copy the files to.
Can our location/prewedding shoot be anywhere?
You can have your location/prewedding shoot be anywhere you desire in NSW. Please note that some places require a booking to take photos in. If you need help deciding and booking we can help you find the perfect place.
Can we get more photos and/or videos long after our wedding?
We hold everyone’s photo and video for up to 2 years their package is completed. After 2 years we cannot guarantee that we still your wedding photos and videos. You can get extra copies of your photos and videos after your wedding at the normal rate.
How long do we have to pick up our items?
You have one year to pick up your items. We will notify you as soon as your items are ready and one month after if you still haven’t picked it up. After one year has passed we no longer hold any responsibility that your item will be in good condition or available to pick up.
How long does it take for the photos and videos to be ready?
The photos will be in ready in a USB in about 3 weeks after your wedding. Once you have picked your favourite photos and notified us, your photos will take about 6 weeks to be printed and your video will be ready at roughly the same time.